Refund policy
Return Policy – Nooliva
Last updated: July 8, 2025
🔁 60-Day Returns
At Nooliva, you have 60 calendar days from the date of receipt to return one or more items if you change your mind.
📦 Conditions for Returns
To be eligible for a return, items must:
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Be unused, unwashed, and in perfect condition
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Be returned in their original packaging
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Include the order number or a proof of purchase
Items that do not meet these conditions will not be refunded.
💸 Refunds
Once we receive and inspect your returned items, we will send a confirmation email.
If the return is accepted, a full refund will be issued to the original payment method within 7 to 10 business days.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of:
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Defective items
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Incorrect items sent
In these cases, Nooliva will cover the return shipping.
🔄 Exchanges
We do not offer standard exchanges.
If you wish to receive a different item or size, you can return the original item and place a new order.
📬 How to Make a Return
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Send a return request to support@nooliva.com including:
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Your name
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Order number
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Items you wish to return
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Follow the instructions and shipping address provided by our team.
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Package your items carefully and return them via your preferred carrier.
For any questions, our customer service team is available at:
📩 support@nooliva.com