Refund policy

Return Policy – Nooliva
Last updated: October 12, 2026

60 nights to return it unused for a full refund. Every device has a 1-year warranty against manufacturing defects.

Conditions for returns
To be eligible for a return, items must:
- Be unused and in like-new condition
- Be returned in their original packaging
- Include the order number or a proof of purchase
Items that do not meet these conditions will not be refunded.

Refunds
Once we receive and inspect your returned items, we will send a confirmation email. If the return is accepted, a full refund will be issued to the original payment method within 7 to 10 business days.

Return shipping costs
Return shipping costs are the responsibility of the customer, except in cases of:
- Defective items
- Incorrect items sent
In these cases, Nooliva will cover the return shipping.

Exchanges
We do not offer standard exchanges. If you would like a different kit, you can return the original unused kit and place a new order.

How to make a return
1. Send a return request to support@nooliva.com including your name, your order number and the items you wish to return.
2. Ship your return to the following address:
Attn: RENEE-OBD-8321004
7751 Cherry Ave. Unit B
Fontana, CA 92336
Tel: 909-696-5381
Please do not use USPS for return shipping: packages sent via USPS will be refused. Use UPS, FedEx or another carrier.
3. Package your items carefully and include your order number inside the package.

Questions
Our customer service team is available at support@nooliva.com.